Privacy Policy
Last updated: August 2026
1. Information We Collect
We collect information you provide when booking — such as your name, phone number, service address, and booking details — as well as technical data like device and app usage needed to operate the service.
2. How We Use Your Information
We use your information to schedule and deliver services, dispatch technicians, process payments, send booking updates, provide support, and improve our services.
3. Sharing of Information
We share information only as needed to deliver the service — for example with the assigned technician — and with payment or communication providers. We do not sell your personal data.
4. Data Retention
We keep your information for as long as needed to provide services and to comply with legal, tax, and accounting obligations.
5. Data Security
We apply reasonable technical and organizational measures to protect your data. Card payments are processed by PCI-compliant payment providers; we do not store full card details.
6. Your Rights
You may request access to, correction of, or deletion of your personal information, subject to legal limits. Contact us to exercise these rights.
7. Cookies & Analytics
We use cookies and similar technologies to keep you signed in, remember preferences, and understand usage so we can improve the experience.
8. Contact
For privacy questions or requests, contact us at +971 55 108 3074 or through the Help section of the app.