Terms of Service

1. Acceptance of Terms

By booking or using Little Angel services, you agree to these Terms of Service. If you do not agree, please do not use our services.

2. Our Services

Little Angel provides at-home services (such as AC maintenance, plumbing, electrical, and cleaning) delivered by our employed technicians. Service availability depends on your location and scheduled time slots across Dubai.

3. Bookings & Rescheduling

When you book, you select a service, address, and time slot. You may reschedule your booking through your account up to two hours prior to the scheduled window without penalty, subject to slot availability.

4. Cancellations, Returns & Refund Policy

• Pre-Dispatch Cancellations: You may cancel a booking free of charge before a technician is dispatched. Cancellations requested after dispatch or upon technician arrival may incur a standard call-out/inspection fee.
• Parts & Materials Return: Physical spare parts or materials supplied and billed by Little Angel that remain uninstalled, unused, and in their original packaging may be returned within 7 calendar days of delivery. Installed, custom-ordered, or modified parts are strictly non-returnable.
• Service Rework: If a delivered service does not meet agreed specifications, you must report the issue within 48 hours of job completion. We reserve the right to inspect and rectify the issue through a complimentary re-visit.
• Refund Timeline & Processing: Where a refund is approved (for eligible pre-payments, cancellations, or returned unused parts), the amount will be processed within 5 business working days (Monday to Friday, excluding UAE public holidays).
• Refund Method: Approved refunds will be credited back exclusively to the original payment method used during booking. For cash payments, refunds will be issued via bank transfer to the registered customer's UAE bank account. Processing times on the customer's bank side may vary.

5. Pricing & Payment

Prices are displayed in UAE Dirhams (AED) and shown before you confirm a booking. Additional charges for extra labor, specialized diagnostic procedures, or spare parts require your explicit approval prior to execution. We accept major credit/debit cards via secure online payment gateways and cash upon completion.

6. Workmanship & Warranty

Where a specific workmanship warranty applies, the coverage duration will be detailed in your service receipt. Warranties cover rectification of faulty labor only. Warranties do not cover damage resulting from misuse, customer negligence, third-party tampering, normal wear and tear, or pre-existing plumbing/electrical infrastructure defects.

7. Customer Responsibilities

You agree to provide unobstructed, safe access to the premises, utilities (water and electricity as required), and accurate address information. An authorized adult must be present for the entire duration of the appointment. You are solely responsible for securing high-value personal belongings, cash, and pets prior to the technician's entry.

8. Limitation of Liability

To the maximum extent permitted by applicable UAE laws, Little Angel shall not be liable for any indirect, incidental, or consequential damages. Our total aggregate liability arising out of or related to any booking shall not exceed the total amount paid by you for that specific service engagement.

9. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the federal laws of the United Arab Emirates and the local laws of the Emirate of Dubai. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the competent courts of Dubai.

10. Contact

For inquiries, refund requests, or dispute resolutions, contact our customer support team at +971 55 108 3074 or submit a ticket directly through the Help & Support section in the app.